Returns and Refunds
The Progrip Online Shop wants to guarantee its customers maximum satisfaction during the Shopping Experience. If for any reason the Customer is not satisfied with his order and the delivered products are qualitatively not compliant with what is requested, the Customer can return the purchased product within 14 days from the date of receipt of the’ order. The Right of Withdrawal can be exercised exclusively by the Customer and in no case by the recipient of any gift.
It is not possible to make multiple return requests for the same order.
COST OF RETURN SHIPPING
Returns are always free, except in cases where the customer decides to send the return at his own expense with a courier chosen independently and not the one agreed with Rinascimento.
RETURN OF ONLINE PURCHASES IN STORE
Products purchased online cannot be returned to stores.
HOW TO RETURN
Make yours return request by writing to the address firstname.lastname@example.org only and exclusively after having collected the order and being in possession of the goods. With the return request, in fact, the courier pick-up is automatically booked and a label to be printed and attached to the package will be sent by e-mail.
If you receive a defective or damaged item or if the garment has production defects, you must immediately notify us by writing to the email email@example.com
Items damaged due to wear and tear will not be considered defective.
No size or color substitutions are made.
The customer who makes the return must insert the goods in the original packaging, if it is damaged, can use a box of the same size and strength, and close it carefully with tape.
Progrip reserves the right not to accept items from the same order, returned and shipped at different times. Returned products must be sent in a single shipment.
The customer can choose a courier other than the reference one and send the goods to our warehouse in Cassano Magnago, with prior authorization from Customer Service:
PLASTICHE CASSANO SRL
VIA GASPAROLI 112
21012 CASSANO MAGNAGO (VA)
Please note that return shipments by courier other than the reference one must be paid directly by the Customer and it is in any case necessary to send an email to Progrip Customer Service by writing to firstname.lastname@example.org indicating the order number, the items to be returned, the quantities and the reason for the return. It is recommended, Furthermore, to choose a traceable type of shipment as Progrip is not responsible for any theft or loss.
After receiving the return, our warehouse will carry out all the checks to verify that the procedure and conditions have been respected. The Customer will then receive an email confirming acceptance and refund.
Our bank will credit PayPal for the full amount of the goods returned by 14 (fourteen) working days from the day the package arrives at the Progrip headquarters..
In case of gift, if the order was paid with PayPal, the refund will be made on the original transaction and therefore on the account of the person who made the payment. For security reasons we are not authorized to refund to a different account.
Paypal: the refund will be made within 14 working days from receipt of the returned goods on the Customer's personal account.
Cash on delivery: the bank will refund within 14 working days from receipt of the returned goods on the bank account of the customer who made the payment.
Progrip reserves the right to refuse returns communicated or sent after the set period or for products that are not in the same condition in which they were received..