How to use
Payment methods available to you are as follows:
Payment with Paypal – After confirming your order details, you will be asked to log into your PayPal account to complete the payment.
Cash on delivery (mark):
Payment on delivery, available only in Italy, has an additional cost of € 3,00 to the total order.
At the time of delivery, the exact amount of the order must be available in cash; the courier does not accept checks and cannot give change.
Important: for a possible refund it is necessary to have a bank or postal current account.
All products displayed online already include VAT.
Purchases on the Progrip Online Shop are reserved for end consumers. Consequently, companies are not allowed to purchase.
Only for Italy, during registration you will be asked to enter the Tax Code.
COUNTRIES OF SHIPPING
Shipments from the Progrip Online Shop are limited to countries that are part of the European Union.
TIMES AND SHIPPING COSTS
Orders placed through the Progrip Online Shop will be processed, prepared and delivered to the courier within 24/72 hours following the Order Confirmation, from Monday to Friday.
Orders may be delayed in shipping in case of holidays: 1 January, 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, 25 December, 26 December.
STANDARD shipping will take place for Italy approximately in 1- 2 working days after shipment from our warehouse (for the islands the delivery will be in 3 working days).
For European countries the delivery times will be 3-5 working days, for Cyprus and Malta 8-10 days.
MONITORING AND DELIVERY OF THE ORDER
Once the order has been shipped, an email will be sent containing the tracking number that will allow you to track the status of the shipment in real time on the GLS website for Italy and San Marino, and DHL for European countries.
It is always possible to contact Customer Service in the event that the tracking number is not traceable.
For the delivery of online orders, you can choose the most convenient shipping address: at home, in the office or at another person. Attention, it is not possible to choose a post office box as the shipping address (P.O. box).
Our courier (GLS for Italy and San Marino) delivery from Monday to Friday during office hours. They will be made 2 delivery attempts.
Our courier (DHL for EU countries) delivery from Monday to Friday during office hours. They will be made 3 delivery attempts.